Cancellation & Refund Policy
This policy covers one-time orders: seasonal Pops, holiday Pops, and Gift a Pop. Season Pass purchases have their own rules in the Season Pass Terms.
We buy fresh plants and supplies for each order after you book, so how much we can refund depends on how close you cancel to your install date.
If you cancel
| When you cancel | What you get back |
|---|---|
| 7 or more days before your install date | A full refund |
| Less than 7 days but more than 48 hours before | A full refund minus the cost of supplies we've already bought for your order |
| 48 hours or less before, or on install day | No refund |
If supplies are deducted, we'll show you the receipts on request.
If you reschedule
- You can move your install date once, at no charge, if a new date is available.
- Moving your date doesn't reset the clock. If you reschedule within 7 days of your original date, the refund windows above still count from your original date.
Takedown add-ons
Takedown add-ons are refunded with the rest of your order if you cancel 7 or more days before install. After that, they're non-refundable.
If we cancel
If we have to cancel and can't find a new date that works for you, you'll get a full refund, including any takedown add-on.
Weather and safety reschedules aren't cancellations. We'll move your date, and your refund rights stay the same.
How refunds are paid
Refunds go back to the card you paid with through Stripe and usually appear within 5 to 10 business days. Refunds include the sales tax you paid on the refunded amount. Gift refunds go to the person who paid.
How to cancel or reschedule
Email porchpopshop@gmail.com with your name and order number. The time we receive your email is the time we use for the windows above.