Season Pass Terms
These terms apply to Season Pass purchases, in addition to our Terms of Service. Where they differ, these terms apply to your pass.
What's included
- Four seasonal installs: Spring, Summer, Fall and Winter, at the package level you chose.
- A mid-season Fall refresh, so your Fall porch stays fresh for the whole season.
- Takedown and cleanup at the end of each season. We haul away spent live plants and take back faux seasonal pieces.
- Priority booking. Pass holders are scheduled in the first week of each season unless you ask for a later date.
With the Holiday Upgrade, you also get a holiday Pop for Valentine's Day, Easter, July 4th, Halloween and Christmas during your pass year.
Your pass year
- Your pass lasts one year, starting with the season of your first install.
- When you buy, you choose whether to start with the current season or the next season.
- Your price is locked for the pass year.
Scheduling
We book your installs automatically in priority week and email you the date ahead of time. If a date doesn't work, reply to that email and we'll move it to another open date.
What you keep and what comes back
- Faux seasonal and holiday pieces belong to Porch Pop. They come back to us at takedown so we can bring you something new next season.
- Spent live plants are hauled away at takedown.
- Core pieces that stay on your porch all year, such as planters and containers, are yours to keep.
- Missing or damaged Porch Pop pieces, beyond normal weather wear, are charged at what it costs us to replace them. We'll send a photo and the cost first.
Cancellation
A Season Pass can't be cancelled once purchased, including in the middle of a season. Pricing a full year up front is what makes the pass cost less than four separate Pops.
If we can't deliver a season
If we can't deliver one of your seasons, we'll refund one-quarter of the pass price you paid for each season we miss. For the Holiday Upgrade, we'll refund one-fifth of the upgrade price for each holiday we miss. Refunds go back to your card through Stripe.
If you move
- Moving within Escambia or Santa Rosa County? Your pass moves with you. Just send us your new address.
- Moving away? You can transfer the rest of your pass to the new owner of your home or to someone else in our service area. Email us their name and contact information. Seasons you miss because you moved outside our service area aren't refundable.
Renewal
Your pass doesn't renew automatically, and we'll never charge you without asking. We'll reach out before your pass year ends to see if you'd like another year.